The EdgyPro Chrome extension removed most of the things that used to go wrong with a Tampermonkey install, but "most" isn't "all". This page is every extension problem we've seen so far, in the order you should check them, plus how extension updates actually work so the "Outdated Version" popup makes sense.

The Menu Doesn't Show Up

1. Check the extension is on. Open chrome://extensions (or edge://extensions, brave://extensions). EdgyPro should be listed with its switch on. If it isn't listed at all, the install didn't finish; add it again from the Chrome Web Store.
2. Reload Edgenuity. Extensions only attach to pages loaded after they're installed. Press F5 on the Edgenuity tab (or close and reopen it).
3. Right page? The menu loads on the student dashboard, course map and lesson pages. It doesn't appear on the auth.edgenuity.com login screen.
4. Incognito or a Guest profile? Extensions are off there by default. Use your normal profile, or allow EdgyPro in incognito from its details page.
5. Site access. On the extension's details page, make sure "Site access" is set to "On all sites" or at least includes edgenuity.com. Chrome sometimes defaults new extensions to "On click".

"Blocked by Your Administrator"

If the Web Store page shows that message, or the extension installs and is immediately greyed out with a building icon, your school's Google Admin policy blocks it on that device or account. There's no safe workaround on the managed device itself. Options that avoid it:

• A personal laptop or desktop with the extension (Chromebook, Windows, Mac or Linux).
• The EdgyOne app on a personal Windows or Mac machine.
• A phone or iPad with a Safari userscript app; see the mobile tab.

Signing into a personal Google account on an enrolled Chromebook doesn't help; device policies apply to every profile. The Chromebook guide has the full breakdown.

Two Menus, or Buttons Clicking Twice

That's two copies of EdgyPro on one page: the extension plus the old Tampermonkey script. Before removing the old copy, open Customize → Export in its menu and save the settings code. Then open the Tampermonkey dashboard, switch the EdgyPro script off (or delete it), reload Edgenuity and use Customize → Import in the extension's menu to restore your preferences. Your key still works (it's tied to your account), but theme, font and Discord settings stored by Tampermonkey don't transfer on their own.

"Outdated Version" Popup

EdgyPro compares the script version it's running with the latest release on our server. With the extension you shouldn't see this often, because:

• Chrome updates the extension itself in the background, usually within hours of a new release passing Web Store review.
• The extension refreshes the EdgyPro script on its own every few hours, so most script-only updates arrive without an extension release at all.
• When the popup does appear, the extension pulls the new script immediately and the page reloads on its own if that succeeds.

If it keeps coming back after a day: open chrome://extensions, switch on Developer mode (top right), press Update (top left), then reload Edgenuity. Still stuck? Remove EdgyPro and add it again from the Web Store; nothing is lost. The Outdated Version guide covers the same popup on Tampermonkey, EdgyOne and iPhone.

Features Do Nothing

• Key not redeemed. Open the menu's Account tab; it should show your key's expiry. If it says you haven't redeemed a key, paste it from your email and press Redeem.
• Wrong tab. Auto Advance and Auto Answers act on the lesson page, not the course map or dashboard.
• Disabled on this platform. On EdgeEx, Classic-only features sit in a "Disabled on EdgeEx" group, and vice versa. The info tip on each toggle says where it works.
• Proctored test. If Proctorio is active, EdgyPro tells you and pauses. Use EdgyOne on Windows or Mac for those.

Other Browsers

• Edge, Brave, Opera, Vivaldi: install from the Chrome Web Store like Chrome. Edge may show an "Allow extensions from other stores" bar first; accept it.
• Firefox: no Web Store, so use the Tampermonkey option on the download page.
• Safari: desktop Safari isn't supported; on iPhone and iPad use the mobile apps.

Extension FAQ